Policy page


Privacy policy
Shipping-policy
Refund policy
Legal notice
Term of service

 

Privacy policy

 This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from balticlinenart.us (the “Site”).


Personal information we collect
This Privacy Policy does not apply to the practices of third parties that we do not own or control.

When you place an order, submit your account information or participate in Baltic Linen promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address, and payment information (credit card numbers and banking accounts). We will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for individuals under the 18 age of.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at erika@balticlinen.lt or by mail using the details provided below:

UAB “Baltijos Linai”
Bijunu str. 12,
Kaunas, Lithuania
LT48399
+37068734561

Shipping-policy

 Shipping Status: We are still shipping Standard + Rush orders as usual. Please note, Standard orders ship via USPS which may experience delays.

Shipping - Costs, International

Standard Shipping

  • Sent Monday through Friday, excluding holidays with the standard post "Lithuanian post".
  • Orders typically processing time is 1-3 business days after being placed.
  • Orders are expected to arrive within the:
 5 - 10 working days of being shipped to Europe.
15 - 20 working days of being shipped to USA&Canada.
20 - 40 working days of being shipped to New Zealand, Australia.
      Expedited Shipping
      • Rush orders are expected to arrive within 2-3 business days from being shipped with UPS express shipping.

      Please note, customers ordering internationally are responsible for their own return and exchange.

      Please email erika@balticlinen.lt for assistance.

      When you place an order, you should receive an acknowledgement email confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

      We only accept your order once payment has been approved.

      You may be able to cancel (not change) your order within a short period of ordering – timings is 12 hours.

      Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.

      Refund policy
      I gladly accept returns, exchanges and cancellations

      Contact me within 5 days of delivery.
      Dispatch items back within 7 days of delivery.
      Request a cancellation within 12 hours of purchase.
       
      In case you did NOT contact us and just send back your Item, we do not proceed refund. In that case you can only choose another item for the same price from our shop. So please, make sure you first contacted us.

      The following items can't be returned or exchanged

      Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

      • Custom or personalized orders
      • Digital downloads
      • Socks (hygiene reasons)
      • Items on sale
      • Face masks (hygiene reasons)

       Conditions of return

      Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

      Refund

       If you did not get your parcel within the estimated delivery time, please contact us first.

       If your parcel is stuck in your country's post office please contact them first, because in that way we can not control delivery.

       We can make a refund after 30 working days, after contacting our courier and if we see in our tracking that the parcel has been lost (when tracking shows shipped and never reached the destination country).

       If Item came back to us due to the customer's fault (did not apply for the parcel, refused, ignored postal service notes, forgot that ordered and etc.) we can make a refund for the product, excluding shipping cost.

      Term of service

      Orders typically processing time is 1-3 business days after being placed.

      Our shipping time with standard post "Lithuanian post" to US is around 15 - 20 business days after dispatch. To Europe is around 5 - 10 business days after dispatch.